Support
When something breaks
One mailbox, read by one person. There is no ticket system and no promised response time — so this page starts with what you can do on your own machine first.
Write to us
One address. We read everything, but we will not promise how fast we reply — a promise we cannot keep is worse than no promise.
Four things that make it much faster:
- Your Revit version and your FLOW version. Control Center shows both.
- What you were trying to do, and what happened instead.
- The exact wording of the error, copied out or screenshotted.
- Whether it broke once or breaks every time.
Send mailcontact@765tflow.com
The support bundle — sent from Control Center
Control Center packages the state we need to read a failure, and one press sends that bundle straight to the project mailbox.
Open Control Center and sign in to your account.
Press "Send feedback" on the account strip.
Describe the problem — attach a screenshot if you want — and press "Send ticket". The bundle goes straight to the project mailbox with your ticket ID.
Control Center says both of these itself, word for word:
Your information is protected — sensitive data is automatically redacted before sending.
Thank you — the ticket reached the project mailbox. A copy stays in the folder below.
If the machine is not signed in or the send fails, the ticket is still saved on your PC and Control Center opens its folder so you can attach it to an email yourself — the report is never lost. We cannot collect anything remotely, so if you do not send it, we do not have it.
Where FLOW keeps things on your machine
Five folders, all inside your own Windows user profile. You can read them, back them up, and delete them.
- %APPDATA%\765T Flow\
- %LOCALAPPDATA%\765T Flow\hosted\
- %LOCALAPPDATA%\765T Flow\Logs\
- %LOCALAPPDATA%\765T Flow\RevitConnector\
- %LOCALAPPDATA%\765T Flow\Updates\
Logs are kept for 7 days and capped at 200 MB before they are cleaned up. Runtime state is kept for 7 days, warns at 1.6 GB, and blocks new background work at 2 GB.
Windows blocks the installer
This will happen to everyone: Windows blocks files downloaded from the Internet by default — its own security mechanism, not a problem with the installer or anything you did. The build carries no digital signature yet, so the first run asks you to confirm. The download page has the steps and the SHA-256 to check the file arrived intact.
What we do not have
Said up front, so you are not waiting for something that does not exist.
- No ticket system, no support portal, no live chat. Email only.
- No promised response time. This is Early Access and we are not pretending otherwise.
- We do not watch your machine. The hosted service records which tools your account calls, but the machine itself reports nothing to us — we cannot notice your problem on our own, so you have to tell us.